This ticket has had no response since then, so that's a month of nothing. Below is the stock reply I got for each ticket I opened.
Steelseries support code#
My first ticket (Request #127424) was opened Oct 1st 2013 and was transferred to someone called Brendan (which I think is code for "lets ignore this guy"). The last one just got closed today and merged with my first one! I've created 3 tickets at SteelSeries support and all 3 have been pretty much ignored. We'll also be sending anyone experiencing a delay a small gift, and token of our gratitude for sticking with us.ĭon't go creating an RMA to get a gift though, you won't be experiencing delays by then! This may come as little solace but at the least, know that our team lives and breathes support and we're all equally frustrated with letting down our customers. I sincerely apologize to everyone experiencing a delay, I am doing everything humanly possible to process all RMA's while also refining our process with a new warehouse partner, and want to re-assure everyone that we're working overtime to get everything situated. I'm confident that long term this change will have a very positive impact but right now, there are a lot of delays especially with the RMA process. That said, we haven't been perfect, and these last couple weeks have been a very, very, very big challenge for us with the transition to the new warehouse and an abundance of technical and procedural difficulties. We're really passionate about our jobs and I ensure you that we care (we're all long time gamers and put more stock into your experience than the profitability of SteelSeries itself). Sorry for all of the problems, we are indeed a very small staff handling the entire end-user customer service operation worldwide for SteelSeries.